Zero tolerance
We have zero tolerance for objectionable content and abusive users. Content that breaks these rules is removed, and the accounts responsible may be suspended or permanently closed, without warning in serious cases. These rules complement the Terms and Conditions.
Be real and honest
- Use your real identity or your business's real name. Do not impersonate another person, business or institution.
- Publish only services you actually provide and real requests, with accurate prices and descriptions.
- Do not create fake or multiple accounts to mislead others, manipulate reviews or get around a suspension.
- Do not present AI-generated images as real photos of your work.
Respect people
- No harassment, intimidation, insults, threats, or persisting after someone has told you they are not interested.
- No hate speech or discrimination based on race, ethnicity, nationality, religion, sex, sexual orientation, disability, age or other grounds protected by law.
- No sexually explicit content, nudity or sexual advances.
- No violent content, content that glorifies violence or content that encourages self-harm.
Legal activities only
- No illegal goods or services: drugs, weapons, forged documents, sexual services, unlicensed gambling, stolen accounts or data.
- Services that require a license, permit or qualification (for example medical, legal, transport or construction services) may be offered only by those who hold it.
- Respect copyrights and trademarks: publish only photos, texts and materials you have the right to use.
- Respect privacy: do not publish other people's personal data, photos or recordings without their consent.
No scams or spam
- Do not ask for advance payments for services you do not intend to provide, and do not use deceptive payment methods.
- Do not ask for passwords, SMS codes, card details or other sensitive data. The Crelto team will never ask you for your password or codes.
- Do not send bulk messages, unsolicited advertising, suspicious links or the same message to many users.
- Do not try to get around our filters, limits or safety measures.
Fair reviews
- Write reviews only about real, first-hand experiences.
- Do not offer or ask for money, discounts or other benefits in exchange for reviews, do not review your own services and do not attack your competitors'.
- Do not use the threat of a negative review to get something.
Child safety
Crelto, operated by Create Go LLC, has zero tolerance for child sexual abuse and exploitation (CSAE). Any content or behavior that sexualizes minors is prohibited, including child sexual abuse material (CSAM), grooming, sexual extortion (sextortion), human trafficking and any attempt to contact a minor for sexual purposes.
We remove such content immediately once we become aware of it, permanently close the accounts involved and report the cases to the competent authorities, including the National Center for Missing & Exploited Children (NCMEC) in the USA and the police in the country concerned. We cooperate with the authorities in their investigations.
Services for children (tutoring, courses, childcare) may be offered only by those who meet the legal requirements, in communication with parents or guardians. Teachers using the student tools enter only strictly necessary data and do not use Crelto to communicate privately with minors without their parents' knowledge.
For any child safety concern, write to us immediately at support@creatego.net with the subject “Child safety”; this is also our child safety point of contact. If a child is in immediate danger, call 112 (in Europe and the Republic of Moldova) or 911 (in the USA).
How to report
If you see content or behavior that breaks these rules, tap “Report”. The button is on profiles and public client pages, on services, requests and reviews, in conversations and on every message you receive; you report a website built with Crelto with the “Report this site” link in its footer. Choose a reason and, if you like, add details. Reporting in the app requires an account.
Without an account, or if you want to send us screenshots, write to us at support@creatego.net. Include the link to the content or the account name and what happened.
The Crelto team reviews every report within 24 hours. Content that breaks the rules is removed: profiles and services are unpublished and their owner can't publish them again, requests are no longer shown publicly, reviews are deleted, reviews of clients are no longer public, messages are replaced by a note, and websites are no longer shown. The author's account may be suspended. We do not tell the reported person who reported them.
If someone is bothering you, block them from their profile, their public page or your conversation with them: you can no longer write to each other, follow each other or leave each other reviews. You can unblock people at any time in Settings. If the person breaks the rules, report them too, so we can take action against their account.
What action we take
Depending on the severity, we remove or unpublish content, send a warning, suspend the account or close it permanently. A suspended account is signed out of all devices and can no longer sign in, and its profiles, services and websites are unpublished. Repeated violations lead to the account being closed. We usually tell you what action we took and why, and you can appeal the decision by writing to us; a person will review your appeal.
Safety tips
- Check a provider's profile, reviews and experience before choosing them.
- Agree in writing on the price, timing and what the service includes.
- Avoid paying in advance to people you don't know, and never share the codes you receive by SMS.
- When meeting in person, choose safe places and let someone close to you know.